There Are no Major Age Effects for UX Aspects of Voice User Interfaces Using the Kano Categorization
- Voice user interface (VUI) evaluation often focuses on user experience (UX) quality measurement of UX aspects for VUIs. However, it is crucial to differ among these UX aspects concerning their relevance to specific target groups, like different usage contexts, or user characteristics such as age. Therefore, we identified potential age-specific characteristics and determine their nature, if any. We applied the Kano model using an age-segmentation to categorize these 32 UX aspects based on VUI user data (N = 384). Our findings reveal that UX aspects of VUIs are broadly consistent across all age groups, and VUI developers and researchers should consider the important ones. Some age effects are visible and could impact the success of VUIs.
| Author: | Maria RauschenbergerORCiD, Jana Deutschländer, Anna C. Weigand, Andreas M. Klein, Dominique Winter |
|---|---|
| DOI: | https://doi.org/10.5220/0012187600003584 |
| ISBN: | 978-989-758-672-9 |
| ISSN: | 2184-3252 |
| Parent Title (English): | Proceedings of the 19th International Conference on Web Information Systems and Technologies (WEBIST 2023); 15.-17.11.2023, Rome (Italy) |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2023 |
| Release Date: | 2025/03/12 |
| Tag: | Mixed Methods; UX Aspects; User Experience; Voice User Interfaces |
| Pagenumber: | 10 |
| First Page: | 330 |
| Last Page: | 339 |
| Institute: | Fachbereich Technik |
| Research Focus Area: | Industrielle Informatik |