Open Access

Monika Blattmeier

• Business processes require knowledge and generate knowledge when data and information are combined with personal experience. Information systems can support business processes in highlighting the importance of formal, but also hidden knowledge structures. In particular, the implicit knowledge incorporated in people and organizational routines contributes to the uniqueness of business processes. Aesthetic business processes offer a holistic knowledge management concept that aims to mobilize implicit knowledge. Based on C. Alexander's pattern theory and visualizations, it is about perceiving the Gestalt of business processes. The metaphor Gestalt refers to the atmosphere of business processes, which is to be sensually experienced. This article aims to (a) show different strategies, (b) model the Gestalt of aesthetic business processes, and (c) visualize information culture to make aesthetic experiences successful in everyday organizational life. Aesthetic experiences might remain fragmentary or become fulfilling when we "have an experience", but ultimately open up a variety of perspectives.