Open Access

Jessica Kollmorgen, Martin Schrepp, Jörg Thomaschewski

• In order to be able to meaningfully classify the user experience and thus the popularity of products, UX questionnaires such as the UEQ, SUS or UMUX are frequently used in practice to measure the UX. This makes it possible to specifically evaluate the ratings of pragmatic and hedonic UX factors. However, it is conceivable that, in addition to users’ own perceptions, external factors also have an influence on the evaluation of the UX of products. These include, for example, time or duration of use. It can be assumed that users who rate the UX of a product as good also use this product more frequently and vice versa. Such a consideration of influencing factors is particularly interesting for products that have been used frequently in recent years and thus also during the pandemic. For this reason, Netflix, Microsoft PowerPoint, Zoom and BigBlueButton were selected, which cover the range from primarily hedonic to primarily pragmatic quality. These are examined for their UX ratings as we ll as influencing factors.