Open Access

Hanna Looks, Anja Gebauer, Jörg Thomaschewski, María Escalona, Eva-Maria Schön

• Particularly in times of crisis, it is apparent that the digital transformation in Germany has not yet progressed far enough. Public administrations are confronted with legally prescribed obligations to implement e-government and digitization projects in the near future. Project work and the involvement of users in the implementation are increasingly coming into focus. The objective of this paper is to identify the challenges in project work in the context of the implementation of e-government and digitalization projects in public administration. This was done by comparing survey results from 2018 and 2021 and analyzing whether agility can make a decisive contribution to eliminating these challenges. Moreover, it was investigated whether user involvement in implementation is already taking place. This study was conducted for the first time in 2018 and again in 2021 using an online survey. The two samples of the questionnaire study (2018 and 2021) show, that public administrations are increasingly coming into contact with agile methods. Furthermore, challenges were identified that limit improved project work in public administrations and that need to be addressed.