Trust, Perspicuity, Efficiency: Important UX Aspects to Consider for the Successful Adoption of Collaboration Tools in Organisations
- Collaboration tools are heavily used in work, education, and leisure. Yet, what makes a good collaboration tool is not well researched. This study focuses on what users expect of collaboration tools by investigating how they are used and which UX aspects are important to users when using them. In a survey, 184 participants described their use of collaboration tools and then rated the importance of 19 given UX aspects in their specific scenario. Results show that seven UX aspects are almost universally seen as most important. Additionally, five aspects seem to be especially relevant in specific usage domains. It is indicated that the context of use, especially the usage domain, influences which UX aspects are important to users. These results can be used by organisations as a guideline when selecting a collaboration tool suitable for their members in order to successfully adopt a tool.
| Author: | Anna-Lena Meiners, Andreas Hinderks, Jörg ThomaschewskiORCiD |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-031-49425-3_9 |
| ISBN: | 978-3-031-49424-6 |
| Parent Title (English): | Computer-Human Interaction Research and Applications; 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I |
| Editor: | Hugo Plácido Da Silva, Pietro Cipresso |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2023 |
| Release Date: | 2025/03/13 |
| Pagenumber: | 20 |
| First Page: | 143 |
| Last Page: | 162 |
| Institute: | Fachbereich Technik |
| Research Focus Area: | Industrielle Informatik |